Return and Refund Policy
Refund and Returns Policy for Nestlaza e-Commerce
Effective Date: April 1st, 2025
At Nestlaza (https://nestlaza.com/), we value your satisfaction and aim to provide you with quality products and reliable service. If you are not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Return
- You may be eligible to return a product if:
- You received a defective, damaged, or incorrect item.
- The item is unused, in its original packaging, and in resellable condition.
- The return is requested within 48 hours of receiving the product.
Note: Certain items marked “Non-Returnable” are not eligible for return.
2. Return Process
To initiate a return:
- Contact at info@nestlaza.com or via our website’s contact form.
- Provide your order number, reason for return, and clear photos (if applicable).
- Once approved, we will provide return instructions.
- Ship the item back to the address provided.
Return shipping costs are the responsibility of the customer unless the return is due to a mistake or defect on our part.
3. Refund Policy
Refunds are processed after the returned item is inspected and approved. Refund options include:
- Full Refund to the original payment method
- Store Credit (if preferred by the customer)
- Product Exchange (subject to availability)
Please allow 7-10 business days for the refund to reflect in your account.
4. Late or Missing Refunds
If you haven’t received your refund within the expected time:
- Check your bank or mobile wallet again.
- Contact your payment provider.
- If the issue persists, please contact us at info@nestlaza.com
5. Order Cancellation
You may cancel your order before it is shipped. Once shipped, the order cannot be canceled but may be eligible for return during delivery. In that case, you must have to pay delivery charge.
6. Damaged or Defective Items
If your product arrives damaged or defective, notify us within 48 hours of delivery. We will replace or refund the item at no extra cost to you.
7. Exchange Policy
We offer exchanges for:
- Size or color mismatch (if applicable)
- Defective or incorrect items
Exchanges are subject to product availability.
8. Contact Information
If you have questions or need assistance, please contact us:
📧 Email: info@nestlaza.com
🌐 Website: https://nestlaza.com
