• The item must be unused, undamaged, and in its original packaging (including all tags, manuals, and accessories).
• A return request must be submitted within 3 days of receiving the product.
• Certain items are non-returnable (see below).

• Items marked “Non-returnable” on the product page.
• Personal care items (e.g., trimmers, earphones) if used or unsealed.
• Electronics or accessories damaged after delivery due to misuse.
• Customized or made-to-order products.

• Submit a Return Request
• Contact our support team at 📧 info@nestlaza.com or 📞 01576952354 within 3 days of receiving the item.
• Provide the Following Details
  • Order ID
  • Product Name
  • Reason for return
  • Photo/video evidence (in case of a damaged or defective product)
• Return Confirmation
  • Our team will review your request and provide return instructions.
• Send the Product Back
  • You may be asked to send the item to our warehouse or wait for a courier pickup (based on your location and item type).

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• Approved refunds will be processed within 7 working days via the original payment method or bKash.

Note: Delivery or return shipping charges are non-refundable unless the return is due to a Nestlaza error (wrong or defective product).

• If you received the wrong item or a defective product, you can request a replacement instead of a refund.
• Exchanges are subject to product availability.

• You may cancel your order before handed over to courier service.
• Once shipped, the order cannot be canceled but may be returned after delivery under this policy, where delivery charge will be applicable.