Effective Date: April 01, 2025
Website: https://nestlaza.com
Business Name: Nestlaza eCommerce

Welcome to Nestlaza. By accessing or using our website, services, or placing an order, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. General Requirement

• These Terms & Conditions apply to all users of the website.
• We reserve the right to change these terms at any time. Updates will be posted on this page with a revised effective date.
• Continued use of the site means you accept any changes.

2. Eligibility Criteria

To use this site:

• You must be at least 18 years old or supervised by a legal guardian.
• You must provide accurate and complete personal and payment information.

3. Account Registration

• You are responsible for maintaining the confidentiality of your account and password.
• Nestlaza is not liable for any loss or damage resulting from your failure to protect your credentials.
• We reserve the right to suspend or terminate accounts suspected of misuse or fraudulent behavior.

4. Products & Pricing

• All product descriptions and images are for informational purposes only and may vary slightly from the actual product.
• Prices are listed in Bangladeshi Taka (৳) and are subject to change without prior notice.
• We reserve the right to correct pricing errors.

5. Order Acceptance

• We reserve the right to cancel or refuse any order for any reason, including availability, pricing errors, or suspected fraud.
• Once you place an order, you will receive a confirmation email. This does not signify acceptance of the order until it is verified and processed.

6. Payment System

• We accept multiple payment methods including cash on delivery (COD), mobile banking (e.g., bKash), and debit/credit cards.
• Online payments are handled securely via third-party payment gateways.
• Nestlaza is not responsible for any payment processing issues caused by these third parties.

7. Shipping & Delivery

• Delivery timelines vary based on product type and location.
• Orders are generally processed within 1–3 working days.
• Shipping delays caused by courier services or natural calamities are beyond our control.

8. Returns & Refunds

• You can request a return or replacement within 3 days of receiving the product, provided it is unused and in its original packaging.
• Refunds will be processed after inspection and approval.
• Shipping costs for returns (unless due to fault or damage) will be borne by the customer.

More info: Return Policy

9. User Conduct

By using our website, you agree not to:

• Use the site for any illegal or unauthorized purpose.
• Upload or distribute malicious software or harmful content.
• Interfere with the website’s operations or security features.

10. Intellectual Property

• All content on the website (logos, images, text, product info) is the property of Nestlaza and protected under copyright laws.
• You may not reuse or copy any material without our written consent.

11. Limitation of Liability

• Nestlaza is not liable for any indirect, incidental, or consequential damages from your use of the website or services.
• We do not guarantee the site will be free from errors, interruptions, or viruses.

12. Contact Information

For any questions about these Terms & Conditions, please contact us:

📧 Email: info@nestlaza.com

📞 Phone: 01576952354

📍 Address:Sikkatuli, Dhaka, Bangladesh